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Customer service

I ordered Christmas flowers to be delivered to my daughter in NC on December 21st to be delivered on December 24th, on the 24th I received an email stating they wouldn't be delivered until the 29th - Christmas flowers delivered 5 days late - no excuse was provided. I responded by email and the automatic response I received said that they would look into it and get back to me - they never did.

I called customer service today and they told me that those Christmas flowers were not on their website and were no longer available - no reason for the lack of a timely delivery in the first place or why they were not delivered on the 29th.

When I spoke to a supervisor his response was to offer a $30 coupon - big deal! I will never use FTD again.

Reason of review: Problem with delivery.

I didn't like: Lack of delivery and customer service.

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